Privacy Notice

This notice explains how Cycle Savvy handles personal data in connection with its bicycle servicing and repair website and workshop operations in Malaysia.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Contact Information

Privacy email

team@squarekingknowledge.click

Telephone

+60 12-760 4726

Mailing address

34, Jalan Shahbandar 2, Taman Ungku Tun Aminah, 81300 Skudai, Johor

Privacy contact

Data We Collect

We may collect contact details, service request information, bicycle intake details, inspection notes, quote and approval records, collection records, payment-related records, and limited technical data from website use. Where needed for workshop administration, we also process information about the bicycle, the requested service, and communications relating to the job.

The categories collected depend on whether a person makes an inquiry, books a service, or leaves a bicycle for inspection or repair.

How We Collect Data

We receive data directly when a person contacts us, submits a form, books an appointment, or brings in a bicycle for service. We also generate records during intake, inspection, repair, quality checks, and collection, and we may receive limited technical information from the website and connected systems.

Information is obtained from users, from workshop interactions, and from basic website and device activity.

Types of Cookies

We may use essential cookies to support site operation, session cookies to maintain form or booking activity, preference cookies to remember settings, and limited analytics cookies to understand site performance. We do not rely on cookies to collect unnecessary personal data.

Cookie use is limited to operational, preference, and basic analytics functions where enabled.

Cookie Controls

Users can usually control cookies through their browser settings and, where available, through on-site preference tools. Disabling some cookies may affect form submission, session handling, or other site functions that support service inquiries and bookings.

Browser settings may be used to limit or remove non-essential cookies, subject to the site continuing to function.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.

Available rights may depend on the nature of the data and the reason it is held.

Requests

Making a Request

To make a privacy request, use the contact details in this notice and describe the data or activity concerned. We may ask for information needed to verify the request and to protect the confidentiality of workshop records.

Requests are handled after reasonable verification of identity and the scope of the request.

Data Retention

We retain personal data for the period necessary to manage inquiries, complete services, maintain business records, and meet legal or tax obligations. When data is no longer needed, we delete it, anonymise it, or otherwise restrict it in line with our retention practices.

Records are kept only for as long as needed for service, accounting, dispute handling, or legal compliance.

Policy Updates

Changes to This Notice

If we make material changes, we will update the notice and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice period is required by law.

We review this notice when our practices or legal obligations change and keep the current version available on the website.

Processing purpose

How We Use Data

We use personal data to respond to service inquiries, arrange bicycle intake, carry out inspections, prepare quotes, obtain approval for additional work, complete repairs and adjustments, perform quality checks, provide collection summaries, manage payments, maintain records, and operate the website. We may also use limited data to send seasonal maintenance reminders where appropriate and permitted.

Processing is limited to workshop administration and related website functions.

Sharing partners

Service Providers

We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other workshop operations. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.

Operational recipients are limited to parties that assist with business administration or service delivery.

Legal basis

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests from public authorities. We may also share information to support fraud prevention, record keeping, or the resolution of disputes.

Disclosure may be required to comply with law, court process, or a lawful request from an authority.